Management tools - Harold AleXander

Information system: management tools improvement

Luxury sector

• Census of management information requirements, alignment with strategy.
  

• Audit of existing systems and information quality, match with needs.
  

• New tools design.
  

• Check of users adhesion to improvement plan (workload, systems proficiency)
  

• Gradual rise of information quality on existing systems.
  

• Users training on new tools, introduction into routine
  

Outcome:
new management tools accepted by staff, used as metrics for bonuses and allowed management to target a 20% reduction in operational costs.